Understand why the error message appears and what to do about it.
Always check your device's appstore to ensure the latest version of the app is installed. The deletion of the app can work if the below steps failed. This will force a reset of the previously set configuration and install the newest version of the app. Alternatively, you can access the app via your browser via this link.
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1. Reasons for the error message
- Your credentials are wrong, or you cannot remember your password - You will need to reset the password or use passwordless authentication (code sign-in)
- Your cache is blocking the login - You need to clear the cache or newly install the app
- Your organisation uses SSO login - You need to log in via a different path
- You only have a visitor profile - Visitors cannot access their profile
- You are logging in for the first time - You did not set up your login credentials or there was an issue with your profile creation
2. How to solve the issue
a) Reset your password or use passwordless authentication (code sign-in)
Click on "Forgot your password?" to reset your password or log in via the email sign-in code option.
You can find all required details in this article.
Please check your spam folder for any Izix notifications from no-reply@izix.eu. If you did not receive an email, it is likely that your organisation uses SSO (see above). Otherwise, please contact our Support Team.
b) Clear the cache of your app
Depending on the device you are using (iOS or Android) the steps differ slightly. To clear the cache, please follow the below steps:
| iOS | Android |
| Settings -> General -> iPhone storage -> Izix app -> clear cache | Settings -> Apps -> Izix app -> Storage -> Clear cache |
c) Login via SSO
It could be that your organisation uses SSO to connect. If so, you will not be able to log in with a custom password or email code. Please see here how to login with SSO and verify with your administrator the login procedure of your organisation.
d) You only have a visitor profile
If you are visiting an organisation, you should have received an email confirming the booking of a spot including a link to open the gate upon your arrival. You cannot login to the Izix app in this case. To know if you have a visitor role you can always redirect yourself to on of the parking/office administrators of your organisation.
e) You are logging in for the first time
In most cases, you should have received an Izix invitation and confirmed your profile by clicking on the link in the email. Please reach out to your parking/office administrator. They will be able to confirm whether your profile was successfully created.