Izix app: Error "Invalid token"or "Invalid credentials"

Understand why the error message appears and what to do about it.

Always check your device's appstore to ensure the latest version of the app is installed. The deletion of the app can work if the below steps failed. This will force a reset of the previously set configuration and install the newest version of the app. Alternatively, you can access the app via your browser via this link.

Content

  1. Reasons for the error message
  2. How to solve the issue

1. Reasons for the error message

2. How to solve the issue

a) Reset your password or use passwordless authentication (code sign-in)

Click on "Forgot your password?" to reset your password or log in via the email sign-in code option.

3. Login screen email sign in and forgot pswd highlight

You can find all required details in this article.

Please check your spam folder for any Izix notifications from no-reply@izix.eu. If you did not receive an email, it is likely that your organisation uses SSO (see above). Otherwise, please contact our Support Team.

b) Clear the cache of your app

Depending on the device you are using (iOS or Android) the steps differ slightly. To clear the cache, please follow the below steps:

iOS Android
Settings -> General -> iPhone storage -> Izix app -> clear cache Settings -> Apps -> Izix app -> Storage -> Clear cache

c) Login via SSO

It could be that your organisation uses SSO to connect. If so, you will not be able to log in with a custom password or email code. Please see here how to login with SSO and verify with your administrator the login procedure of your organisation. 

d) You only have a visitor profile

If you are visiting an organisation, you should have received an email confirming the booking of a spot including a link to open the gate upon your arrival. You cannot login to the Izix app in this case. To know if you have a visitor role you can always redirect yourself to on of the parking/office administrators of your organisation. 

e) You are logging in for the first time

In most cases, you should have received an Izix invitation and confirmed your profile by clicking on the link in the email. Please reach out to your parking/office administrator. They will be able to confirm whether your profile was successfully created.