---
title: How can I log in if my invitation has expired?
description: Your administrator invited you to join Izix, but you were for example on holiday 7 days ago. Find here what you can do to be able to log in anyway!
---

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May 6, 2026

# How can I log in if my invitation has expired?

## If your invitation link is no longer valid, you can quickly regain access by requesting a new invitation from your organisation admin (or by using the login recovery options, depending on your setup).

**This article is intended for:  
Izix end users who were invited to join an organisation but can’t access the platform because the invitation expired**

**Izix admins / organisation managers who need to re-invite a user**

#### **Contents**

1. [How to recognize an expired invitation](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#one)
2. [Solution 1 (recommended): Ask your admin to resend the invitation](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#two) 
     - [For Izix users](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#izix-users)
     - [For Izix admins](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#Izix-admins)
3. [Solution 2: Try the login page recovery options (if available)](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#three)
4. [If you still can’t log in (what to send Support)](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#four)
5. [FAQ](https://knowledge.izix.eu/en/how-can-i-log-in-if-my-invitation-has-expired#five)

 

### **1- How to recognize an expired invitation**

Your invitation is likely expired if:

- You click the invite link from your email and see a message like **“Invitation expired”**, **“Link is no longer valid”**, or you’re redirected back to login without being able to set up access.
- You never completed the invitation flow (e.g., you didn’t finish account setup after receiving the invite).

**Why this happens:** invitation links are typically **time-limited for security reasons**.

### **2- Solution 1 (recommended): Ask your admin to resend the invitation**

If your invitation expired, the fastest fix is usually to **receive a new invitation email**.

#### **For Izix users (you were invited)**

1. 1. Contact the person who invited you (often your **office manager**, **property manager**, or **company admin** for Izix).
     2. Ask them to **resend your Izix invitation** to the same email address you want to use to log in.
     3. Open the new email and click the **latest** invitation link.
     4. Complete the account setup steps shown on screen

**Tip:** If you have multiple invitation emails, always use the most recent one—older links may be invalid

#### **For Izix admins (resending an invite)**

1. 1. Open the **Izix admin interface** for your organisation.
     2. Go to the section where you manage **users / members / profiles**.
     3. Locate the user.
     4. Click **Resend invitation** (or invite them again if “resend” isn’t available).
     5. Confirm the email address and send.

**Note:** If the user’s email address was typed incorrectly in the first invite, correct it before resending.

### **3- Solution 2: Try the login page recovery options (if available)**

Depending on your organisation’s authentication setup, you may be able to log in without re-inviting.

1. Go to the **Izix login page** (the same page you normally use to sign in).![2\_ Login screen-2-3](https://knowledge.izix.eu/hs-fs/hubfs/Knowledge%20Base%20Import/2_%20Login%20screen-2-3.jpg?width=151&height=327&name=2_%20Login%20screen-2-3.jpg)
2. Look for an option like: 
     - **Forgot password / Reset password**  
       ![3\_ Login screen forgot pswd-1](https://knowledge.izix.eu/hs-fs/hubfs/Knowledge%20Base%20Import/3_%20Login%20screen%20forgot%20pswd-1.jpg?width=132&height=286&name=3_%20Login%20screen%20forgot%20pswd-1.jpg)
     - or **Send a login code** (email code login)  
       ![3\_ Login screen email sign in-3](https://knowledge.izix.eu/hs-fs/hubfs/Knowledge%20Base%20Import/3_%20Login%20screen%20email%20sign%20in-3.jpg?width=130&height=282&name=3_%20Login%20screen%20email%20sign%20in-3.jpg)
3. Follow the prompts.

**Tip:** Use the exact same email address that was invited. If you use another email, Izix may treat you as a different person and you may not see the right organisation or permissions.

**Important:** If you were never successfully invited/activated, password reset may not work until an admin sends a new invitation.

### **4- If you still can’t log in (what to send Support)**

If neither solution works, collect the following so Support can resolve it faster:

- The **email address** you’re trying to use
- The **organisation / building / company name** you should have access to
- A screenshot or the exact text of the error message (e.g., “Invitation expired”)
- Whether you are trying to log in via: 
    - web browser, or
    - mobile app (include app version if possible)

**Note:** For privacy and security, avoid sharing passwords or one-time codes

### **5- FAQ**

- **“I clicked the invite link but it says expired. Can you extend it?”**
  
    - Invitation links can’t usually be extended. The standard approach is to **send a new invitation**.
- **“I didn’t receive the new invitation email.”**
  
    - Check **spam/junk** and any company email filtering/quarantine.
    - Search your mailbox for “Izix” and “invitation”.
    - Ask your admin to resend it again.
    - Confirm the invite was sent to the **correct email address**.
- **“I have access to one organisation, but not the one I was invited to.”** 
    - This usually means: 
          - you logged in with a different email address than the one that was invited, or
          - your admin needs to re-invite you to the correct organisation.

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