You will find here more in depth information about what you can do in the control room and learn more about the purpose
The availability of this feature depends on your subscription plan and role.
Definition: The Control room is a special page on the Izix interface where parking owners, administrators, security and reception stakeholders can see the interactions of the parkers within the parking lots. It allows them to control the access to the parking lots and to grant a valid access to parkers that ask for assistance when entering the parking lot.
What is the purpose of the Control Room?
What are the different tabs in the Control Room?
What are the different columns in the Control Room?
Why should I access the Control Room?
The Control Room has two objectives:
1) To give administrators (admins, fleet managers, receptionists, ...) more visibility over accesses to the parking lot.
2) Provide administrators with a list of initial actions in case access would be refused.
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Search
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You can search profiles who have access to your parking lot by first name, last name, and plate
- If the user doesn't have any access you can from her on also create a visitor profile
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If a user has access to the parking lot, you can select a gate and open it for him
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Only the gates the user has access to will be displayed
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If the user has On The Fly Booking, you need to select the end date
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Display
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The list displays all the successful and failed opening of the gates of the parking lot
- It also displays the reason why it the opening failed, they are summarized in a separate tab, with the reason why the opening failed and also initial actions you can take yourself without having to contact us: check number plate, enter correct code, create visitor access, try again, contact Support, etc.
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Overview of the control room
Remote search and opening
The first feature of the control room is to give you the means to open remotely for a user blocked at the gate: you can search for the user in question, identify if they have an access or create a visit and then open remotely with one click
For more detailed information about the control room check out this article
Visibility on logs and actions
Through the control room, you will also have better visibility on the logs (this replaces the access logs available until now by parking in the administration interface).
There are 3 tabs with different information:
1. The first will present an overview of all the logs: opening requests and executed openings;2. In the second tab, you will see the Opened logs
3. In the third tab you will see Unopened Logs (when Izix did not ask the gate to open, e.g. when the user is unknown by the system).
Why are you seeing logs that sound unfamiliar in the unopened logs?
This information actually adds quite a lot of value. It could be that a visitor shows up with a different car than provided. Or that the entered record is misread. Or that the user is stuck at the barrier for other reasons. You now have more data to find a user and open from a distance.
There are 7 columns :
- Date : The time at which the gate successfully or unsuccessfully tried to open up.
- Identifier(s) : This is the access method with which a person tried to enter or exit the parking lot.
If there is a plate number displayed in this column, this means that the person tried to enter the parking lot with the ANPR camera. This plate number is what the camera actually red.
- Profile informations : This is the license plate that the user or administrator actually added in the user's profile and the person's name
- Gate : Name of the gate + IN or OUT ( if it concerns the entrance or exit)
- Gate status : Gate that opened up vs Gate that dit not open up
- Reason : Why the gate was not opened (e.g. plate not known in the system, gate failure, parking lot is full FCFS, user with booking access didn't make any booking for that date and time etc.)
- Action : Column hat suggests the action you can take if you need to open the gate for that user (create a visitor access, try again, etc.)
- When you click on the eye (view button), you will access additional information.
