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Understand the access logs

Get an overview of the access events in your parking lot. Learn how to access and analyse this data.

This feature's availability depends on your subscription plan and role.

Definition: The access logs are a table containing all the logs of the opening of the gates, which are all the entrances and exits events. 

What are access logs?

The access logs represent the real use of your parking lot. This page lists all the events of openings of the entrance and exit gates of your parking lot over a given period of time. It allows you to analyze the occupation of your parking lot. You can download this data for making additional analysis.

Why are the access logs referred to as "real" usage?

The term "real" is used because, as opposed to the access list page, which gives you a view of the planned occupancy of your parking lot, this page allows you to report on the actual use of your parking lot by your users. 

For example: 
If a user books a spot from 8 am to 5 pm, this does not mean that he will enter the parking lot at 8 am and leave it at 5 pm. He could enter at 8:14 am, exit at 12:32 pm, re-enter at 1:25 pm and exit at 4:59 pm. These different time slots represent the actual use of the parking lot by the user.

How to consult the list of access logs on the platform?

1. In the menu on the left side of your screen, select the parking lot whose access logs you wish to see.


2. Click on "Access Logs".

3. Filter the list by: date, seat group, access or status. 


The gate opening status can be "Opened" or "Failed". The status can be "Failed" for many reasons, but it is a rare and punctual issue. If you see a lot of "Failed", please contact us.

To download the access logs, check this article.