Parking occupancy is suboptimal, users request extra credits; it may be the right time to change the allowance policy!
This feature's availability depends on your subscription plan and role.
Definition: The allowance policy is a parameter that defines the amount of credit and the recurrence of the refill of credit that can be allocated to users when giving them an access where credits are required.
Why modifying an allowance policy?
The modification of an allowance policy is an important feature. It allows the administrator to update the parking policy defined in their organization according to its needs and the performed analysis.
For example, an administrator who notices that the parking lot occupancy is not optimal while users frequently request extra credits to use it, can consider increasing the number of credits allocated to them. Conversely, an administrator who notices that the same users often use the parking lot may want to decrease the number of credits allocated in order to allow for a better rotation.
How to modify an allowance policy?
1. Click on "Settings" in the menu on the left of the screen
2. Click on "Allowance Policy" in the underlying menu
3. Click on the "Edit" button to the right of the allocation policy you wish to modify
4. Make the necessary changes:
- Name of the allocation policy
- The number of credits that will be assigned to users each period
5. Click "Confirm" to save these changes
What is the impact for users?
1. The number of credits allocated has been reduced
The credit balance of all accesses to this allowance policy will be reduced as of the next period*.
* monthly allocation = change the following month, weekly allocation = change the following week, annual allocation = change the following year.
Specific case: When modifying an allowance policy, the number entered in the "number of credits" field is lower than the number of credits the user had previously. However, this user has already made many bookings for the coming period and has used more credits than what will be allocated to him after the modification. His credit balance for the period in question will then simply be equal to 0.
For example: User A has 100 credits to book spots for the month. In May, this number of credits is reduced to 50 credits. This change will not be effective until June, but it turns out that the user had already made bookings for the month of June for a total of 60 credits. What will be the impact of this change? His bookings will be kept but his credit balance is equal to 0 so that he can no longer make additional bookings.
2. The number of credits allocated has been increased
The credit balance of all accesses to this allowance policy will be increased as of the next period*.
When to make this change to ensure the best possible user experience?
The date to make this change is directly dependent on the planning period related to a user's access.
Indeed, since the change in the number of credits allocated to a user is only effective in the next period (week, month or year), any modification should ideally be made before the users have had the opportunity to book spots for the impacted period. Therefore, consider the planning period and make changes to a period after the chosen planning period.