How to cancel a reservation/booking?

Learn which type of bookings can be cancelled and what to do if you forgot to cancel in advance.

 This article includes:

1. Why it is important to cancel in advance
2. Booking types and ways to cancel
3. How to cancel a booking:
   1. On the web
   2. On the Izix app

1. Why it is important to cancel in advance

With Izix, the booking (BOOK) access type enables you to create or cancel bookings. Once you book a spot, one spot is reserved for you in the parking lot during the booking period. If your booking access is linked to a credit wallet; you will be charged at the start time of your booking. Therefore, it is essential to cancel your booking in case you change your plans. If you do not cancel your booking before it starts, the credits will be deducted and the parking spot will remain inaccessible for other users of your organisation that might have benefited from it.

2. Booking types and ways to cancel

3. How to cancel a booking

a) On the web

1. In the menu on the left, choose "My accesses"

2. Click on "Create a booking" to the right of your booking access to see your bookings as well

3. Click on the "Delete" button in the agenda view

3.1. Or click on "List view" 
3.2. Use the agenda to search for the booking you want to delete
3.3. Finally click on the "Delete" icon at the right of the booking

5. Click on "Confirm" 

b) On the Izix app

1. Click on the second tab "Booking".
2. Click on the date on which you want to delete your booking
3. Click on the "Delete" iconnext to the booking information
4. Click on "Delete" to confirm 

Demonstration: