As part of your booking experience you may need Izix credits to reserve a spot. Learn how to manage your Izix credits.
This feature's availability depends on your subscription plan and role.
Definition: A self-funded credit is a unit of measurement that you might have to buy to be able to use a parking lot. A credit corresponds to one booking unit. The available amount of credits is displayed in users' wallet, and as you use the parking lot, the amount of credits will be deducted based on the usage.
Content
- What are Izix credits?
- How to identify which wallet policy my organisation uses?
- How to request additional credits (auto-refill wallet)?
- How to top up a credits (self-funded wallet)?
1. What are Izix credits?
To regulate the parking usage, organisations may use credits. Each user has a wallet with Izix credits. Credits are then proportinally deducted from a user's wallet upon reserving a parking spot. The amount of credits required per booking are defined by the organisation administrator. Izix does not decide on the allocation and usage of credits on behalf of the organisation. There are three type of wallet policies that impact the credit assignment:
- Auto-refill wallet/credits: A predefined amount of credits is automatically assigned to the user's wallet in a predefined frequence (weekly/monthly/yearly)
- Self-funded wallet/credits: The user must top up the wallet manually via a Stripe integration. Izix is solely the payment facilitator.
- API managed wallet/credits: A customised credit management system. Please reach out to your organisation's administrator.
Whether it is the first time you use the parking lot, or after multiple bookings, it is possible that your credit balance is empty while you still require access to the parking lot. In this case, you have the possibility to either top up your wallet via a Stripe integration (self-funded wallet/credits) or request additional credits from your administrator (auto-refill wallet/credits).
Accessing information regarding credit identification, topping up, or requesting additional credits cannot be performed through the Izix app. All relevant details can be found on the Izix platform. For a comprehensive overview of your credit transactions, please refer to this associated article.
2. How to identify which wallet policy my organisation uses?
Go on "my accesses" on the Izix platform and review the budget specification of the access:
3. How to request additional credits (auto-refill wallet)?
1. Click on "My accesses" in the menu on the left side of your screen (or via your profile on the top right)
2. Click on "Ask more credits" to the right of your access
3. Select or type in the amount of credits you want to buy and indicate a reason. Once confirmed, your administrator will receive a notification of your request. Izix does not manage this on behalf of organisations. If validated by the administrator, you will receive a notification and your credits will be topped up.
4. How top up a wallet (self-funded wallet)?
1. Click on "My accesses" in the menu on the left side of your screen (or via your profile on the top right)
2. Click on "Buy Izix credits" to the right of your access
3. Select or type in the amount of credits you want to buy
4. Click on "Proceed to payment"
5. You will then be redirect to a payment portal to complete the payment:
- Complete your email address
- Select the payment method and add your details
- Complete the payment
In case of issues at this step, please contact the payment provider. Izix is the payment facilitator and does not sell credits.
6. Once completed, you will be redirected to Izix and your wallet will be topped up.