Skip to content
English
Support Form
Contact us
  • There are no suggestions because the search field is empty.

My IZIX invitation link is no longer valid — how can I access my account?

Learn what to do if your invitation link is expired, invalid, or already used—so you can log in successfully.

Intended Audience: IZIX users who are unable to complete their initial registration or access their account due to invitation link errors

Contents

  1. Overview

  2. Troubleshooting Common Errors

  3. Contacting IZIX Support

 

Overview

If your invitation link no longer works, it typically means the link has expired, is invalid, or has already been used. In most cases, you can still access your account by logging in directly or using the password recovery tool.

An expired invite link does not necessarily mean your account is blocked. In many cases, you can still log in normally once your account is active.

Step 1: Try to log in normally

  1. Go to the IZIX login page.

  2. Enter the email address where you received the invitation.

  3. Enter your password and attempt to log in.

If you have multiple work emails (or aliases), make sure you use the email address that received the invitation.

Step 2: Reset your password

 

Recommended if you cannot log in or never set an initial password.

  1. On the login page, click Forgot password?

  2. Enter your email address and click submit.

  3. Open the password reset email sent to your inbox and follow the instructions to set a new password.

  4. Return to the login page and sign in with your updated credentials.

Don’t see the password reset email? Check your spam/junk folder and search your inbox for “IZIX”.

If you requested multiple password resets, always use the most recent reset email link (older ones can become invalid).

Step 3: Ask your organization admin to resend the invitation

If Step 1 and Step 2 do not resolve the issue, your account may require a fresh activation link.

  1. Contact your organization admin (the person responsible for managing IZIX within your company).

  2. Ask them to verify that your email address is correct in the system.

  3. Request that they resend the invitation to generate a new, valid link.

Not sure who your admin is? Ask someone in your company who manages internal tools (IT, office manager, facilities/workplace team).

Troubleshooting Common Errors

  • "The link has already been used" Invitation links are often single-use. If you see this message, your account is likely already active. Proceed to Step 1 or Step 2.

  • "The link is expired" or "Invalid link" For security reasons, links have a limited lifespan. Please follow Step 3 to request a new one.

  • "I have multiple email addresses" Ensure you are using the exact email address where the original invitation was sent. If your company uses aliases, confirm with your admin which specific address is registered in the IZIX dashboard.

 

Contacting IZIX Support

Reach out to the IZIX Support Team if:

  • You do not know who your organization admin is.

  • You are not receiving password reset emails (after checking your spam/junk folder).

  • The link remains invalid even after a fresh invitation from your admin.

To help us resolve your issue faster, please include:

  • The email address you are using.

  • Your organization/company name.

  • A screenshot of the exact error message.

A screenshot of the error helps support quickly identify whether the issue is an expired link, a wrong email address, or an account activation problem.