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Izix New App: Parking Access & Availability – Common Edge Cases

Learn why parking access or reservations may be unavailable, even when your account is active and the app is working correctly.

This article explains why parking access or reservations may be unavailable, even when your account is active and the app is working correctly. These situations are expected behaviors designed to ensure fair and reliable parking usage.

Contents

  1. Access & Availability Constraints
  2. Credits & Entitlements
  3. Session & State Conflicts
  4. Technical & Environment Limitations
  5. Summary

Even with an active account and a fully functional app, there are situations where parking access or reservations may be unavailable. This article outlines common edge cases that can affect parking availability and explains why these scenarios occur, along with guidance on how to resolve them. Understanding these cases helps ensure a smooth and reliable parking experience.

1. Access & Availability Constraints

Parking availability is checked in real time and depends on access rules set by your organization.

Access may be unavailable when:

  • All parking spots are already taken for the selected time
  • Your access has not started yet or has expired
  • The selected time is outside the parking location’s operating hours
  • The booking is beyond the allowed planning period
  • Capacity is shared with other users (e.g. community booking)

What to do:

Try a different time or location. If access appears expired or missing, contact your parking administrator.

2. Credits & Entitlements

Some parking locations require credits.

Issues may occur when:

  • You don’t have enough credits
  • Credits were recently used and haven’t refreshed yet
  • Credits cannot be purchased in the app

What to do:

Check your credit balance and contact your administrator if more credits are needed.

3. Session & State Conflicts

Access may be blocked due to an existing or incomplete session.

This can happen if:

  • A previous parking session was not properly closed
  • You already have an overlapping reservation
  • A session expired while the app was open
  • The system is temporarily locking actions to prevent duplicates

What to do:

Make sure previous sessions are completed or choose a different time.

4. Technical & Environment Limitations

Some access issues are caused by technical or device-related conditions.

These include:

  • Location services disabled or unavailable
  • Poor or missing internet connection
  • Gate configuration issues (multiple gates, unavailable gate)
  • No offline access support

What to do:

Enable location services, check your connection, and retry. If the issue persists, contact support.

5. Summary

Most access issues are not errors but safeguards:

  • Availability is real-time and capacity-based
  • Credits and sessions are strictly enforced
  • Technical conditions must be met for access to work

If adjusting time, location, or settings doesn’t resolve the issue, your parking administrator or support team can help.