--- title: "Izix app: Remotes tab shows \"No remote\"" description: This article will clarify why you don't have access to the buttons "Enter" / "Exit"on your in app remote control. --- [Skip to content](https://knowledge.izix.eu/en/why-dont-i-have-access-to-the-buttons-of-my-remote#main-content) - [English](https://knowledge.izix.eu/en/why-dont-i-have-access-to-the-buttons-of-my-remote) - [Español](https://knowledge.izix.eu/es/por-qué-aparece-el-mensaje-no-hay-mando-a-distancia-en-mi-aplicación-móvil) - [Français](https://knowledge.izix.eu/fr/pourquoi-nai-je-pas-accès-aux-boutons-de-ma-télécommande-intégrée-à-lapplication) - [Nederlands](https://knowledge.izix.eu/waarom-heb-ik-geen-toegang-tot-de-knoppen-van-mijn-in-app-afstandsbediening) English Show submenu for translations [Support Form](https://knowledge.izix.eu/en/kb-tickets/new?hsLang=en) ![211112-BEPA001-IZIX-LOGO-RVB\_POS\_1 (1)-2](https://knowledge.izix.eu/hs-fs/hubfs/211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(1)-2.webp?width=52&height=22&name=211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(1)-2.webp) Open main navigation Close main navigation - - [English](https://knowledge.izix.eu/en/why-dont-i-have-access-to-the-buttons-of-my-remote) - [Español](https://knowledge.izix.eu/es/por-qué-aparece-el-mensaje-no-hay-mando-a-distancia-en-mi-aplicación-móvil) - [Français](https://knowledge.izix.eu/fr/pourquoi-nai-je-pas-accès-aux-boutons-de-ma-télécommande-intégrée-à-lapplication) - [Nederlands](https://knowledge.izix.eu/waarom-heb-ik-geen-toegang-tot-de-knoppen-van-mijn-in-app-afstandsbediening) English Show submenu for translations - [Support Form](https://knowledge.izix.eu/en/kb-tickets/new) - [Contact us](https://www.izix.eu/) [Contact us](https://www.izix.eu/) How can we help you? - There are no suggestions because the search field is empty. 1. [Izix Knowledgebase](https://knowledge.izix.eu/en?hsLang=en) 2. [Troubleshooting](https://knowledge.izix.eu/en/troubleshooting?hsLang=en) 3. [Problem with the gate opening?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#problem-with-the-gate-opening) January 8, 2026 # Izix app: Remotes tab shows "No remote" ## This article will clarify why you don't have access to the buttons "Enter" / "Exit"on your in app remote control. **Definition:** The in-app **remote control** is an access method that gives you the possibility to use your mobile phone to enter and exit the parking lot. For this you should download the Izix mobile application and use your access type accordingly to enjoy parking access through your remote control.   **Please contact your parking/office administrator if you do not have any remote available.** **Find an overview on the Izix app [here](https://knowledge.izix.eu/how-to-use-your-phone-as-a-remote?hsLang=en).** 1\. Reasons for no available remote and how to address them - Are you **connected** to a data service provider (e.g. 4G or Wifi)? If you are offline, the remote control won't be able to load. Due to local network constraints, some parking lots are not equipped with in-app remote access. In this case, other alternatives are available. Go to the web interface and check under ["my accesses".](https://business.bepark.eu/profile/159526/access/my-accesses-list?as=profile) - Do you have an **access type** to be able to access the parking lot (did your administrator provide you with a valid access)? If you **don't** have any **access rights**, you won't be able to access the remote control.You will then need to **contact your parking/office administrator**, so that they can give you access rights. **Izix does not assign access rights on behalf of organisations.** - Did you **use your access types accordingly**? Some access types guarantee you the presence of the remote control without any required actions (e.g. FCFS or Preferential), while for others you need to plan your access (e.g. Booking). If you received a **booking access**, you will need to make a booking **first**. Then, you will be able to see your access. See here how you can **[create a booking.](https://knowledge.izix.eu/how-to-book-a-parking-spot?hsLang=en)**   - [Getting started](https://knowledge.izix.eu/en/getting-started?hsLang=en#main-content) - [General](https://knowledge.izix.eu/en/getting-started?hsLang=en#general) - [User guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#user-guides) - [Administrator guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#administrator-guides) - [Profile management](https://knowledge.izix.eu/en/profile-management?hsLang=en#main-content) - [Profile creation](https://knowledge.izix.eu/en/profile-management?hsLang=en#profile-creation) - [Profile configuration and deletion](https://knowledge.izix.eu/en/profile-management?hsLang=en#profile-configuration-and-deletion) - [Parking Policy](https://knowledge.izix.eu/en/parking-policy?hsLang=en#main-content) - [Configure your parking policy](https://knowledge.izix.eu/en/parking-policy?hsLang=en#configure-your-parking-policy) - [Credits & Transactions](https://knowledge.izix.eu/en/parking-policy?hsLang=en#credits-transactions) - [Communities](https://knowledge.izix.eu/en/parking-policy?hsLang=en#communities) - [Access Control](https://knowledge.izix.eu/en/access-control?hsLang=en#main-content) - [How to create, release and cancel reservations](https://knowledge.izix.eu/en/access-control?hsLang=en#how-to-create-release-and-cancel-reservations) - [Assign and remove parking access](https://knowledge.izix.eu/en/access-control?hsLang=en#assign-and-remove-parking-access) - [Monitor and manage accesses](https://knowledge.izix.eu/en/access-control?hsLang=en#monitor-and-manage-accesses) - [Data and analysis](https://knowledge.izix.eu/en/data-and-analysis?hsLang=en) - [Troubleshooting](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#main-content) - [Problem with the gate opening?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#problem-with-the-gate-opening) - [Connection problem?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#connection-problem) - [Integrations](https://knowledge.izix.eu/en/integrations?hsLang=en#main-content) - [User Provisioning & SSO](https://knowledge.izix.eu/en/integrations?hsLang=en#user-provisioning-sso) - [Marketplace](https://knowledge.izix.eu/en/integrations?hsLang=en#marketplace) - [Property Managers - Lease agreements and tenant allocations](https://knowledge.izix.eu/en/property-managers-lease-agreements-and-tenant-allocations?hsLang=en) - [Vehicle management](https://knowledge.izix.eu/en/vehicle-management?hsLang=en) - [Tenant & Lease management](https://knowledge.izix.eu/en/tenant-lease-management?hsLang=en) - [End user guides](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#main-content) - [Visitors](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#visitors) - [Finding and modifying profile and access information](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#finding-and-modifying-profile-and-access-information) - [Parking spot booking and release](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#parking-spot-booking-and-release) - [Login](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#login) - [Izix application](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-application) - [Izix credits](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-credits) - [Toogethr Parking](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#main-content) - [FAQ](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#faq) - [Implementation](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#implementation) - [Communities](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#communities) - [Subscription](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#subscription) - [Parker](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#parker) - [Reservations](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#reservations) - [Transactions](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#transactions) - [Gate Manager](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#gate-manager) - [Operator](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#operator) - [Accounts & Settings](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#accounts-settings) [![211112-BEPA001-IZIX-LOGO-RVB\_POS\_1 (2)-1](https://knowledge.izix.eu/hs-fs/hubfs/211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(2)-1.webp?width=60&height=25&name=211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(2)-1.webp "211112-BEPA001-IZIX-LOGO-RVB_POS_1 (2)-1")](https://www.izix.eu) Copyright © 2026, Izix