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Izix New App: Troubleshooting Reservation Issues

If you run into any issues while making a reservation, find out why and how to resolve it.

Contents

  1. Potential problems
  2. Tips
  3. Notes for parkers

1. Potential problems

You might encounter issues while using the app. For each type of issue, please check the relevant next step: 

  • Network failure: Retry; selections are preserved.
  • No/expired access rights: Contact your parking administrator.
  • Concurrent bookings: Another user may have booked the last spot; pick a new time.
  • Invalid time selection: App auto-adjusts to valid options.

2. Tips

  • Reservations cannot be edited; cancel and create a new one if changes are needed.
  • Offline creation isn’t supported; ensure you have internet.
  • Notifications: success/error feedback appears in-app immediately.
  • Check your organization selection and credit balance.
    Credit balance can be found here:
    Make booking - credits

3. Notes for parkers

  • Reservations are bound by planning periods and time zone rules.
  • Most errors are self-resolvable; some might require admin intervention.
  • The system automatically prevents duplicates, overlaps, and conflicts, giving users confidence and reducing support tickets.