--- title: Izix New App: Troubleshooting Reservation Issues description: app --- [Skip to content](https://knowledge.izix.eu/en/izix-new-app-troubleshooting-reservation-issues#main-content) - [English](https://knowledge.izix.eu/en/izix-new-app-troubleshooting-reservation-issues) - [Français](https://knowledge.izix.eu/fr/izix-new-app-troubleshooting-reservation-issues) - [Nederlands](https://knowledge.izix.eu/izix-new-app-troubleshooting-reservation-issues) English Show submenu for translations [Support Form](https://knowledge.izix.eu/en/kb-tickets/new?hsLang=en) ![211112-BEPA001-IZIX-LOGO-RVB\_POS\_1 (1)-2](https://knowledge.izix.eu/hs-fs/hubfs/211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(1)-2.webp?width=52&height=22&name=211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(1)-2.webp) Open main navigation Close main navigation - - [English](https://knowledge.izix.eu/en/izix-new-app-troubleshooting-reservation-issues) - [Français](https://knowledge.izix.eu/fr/izix-new-app-troubleshooting-reservation-issues) - [Nederlands](https://knowledge.izix.eu/izix-new-app-troubleshooting-reservation-issues) English Show submenu for translations - [Support Form](https://knowledge.izix.eu/en/kb-tickets/new) - [Contact us](https://www.izix.eu/) [Contact us](https://www.izix.eu/) How can we help you? - There are no suggestions because the search field is empty. 1. [Izix Knowledgebase](https://knowledge.izix.eu/en?hsLang=en) 2. [Getting started](https://knowledge.izix.eu/en/getting-started?hsLang=en) 3. [User guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#user-guides) January 28, 2026 # Izix New App: Troubleshooting Reservation Issues ## If you run into any issues while making a reservation, find out why and how to resolve it. #### Contents 1. [Potential problems](https://knowledge.izix.eu/en/izix-new-app-troubleshooting-reservation-issues#Potential) 2. [Tips](https://knowledge.izix.eu/en/izix-new-app-troubleshooting-reservation-issues#Tips) 3. [Notes for parkers](https://knowledge.izix.eu/en/izix-new-app-troubleshooting-reservation-issues#Notes) ### 1. Potential problems You might encounter issues while using the app. For each type of issue, please check the relevant next step:  - **Network failure:** Retry; selections are preserved. - **No/expired access rights:** Contact your parking administrator. - **Concurrent bookings:** Another user may have booked the last spot; pick a new time. - **Invalid time selection:** App auto-adjusts to valid options. ### 2. Tips - Reservations **cannot be edited**; cancel and create a new one if changes are needed. - Offline creation isn’t supported; ensure you have internet. - **Notifications**: success/error feedback appears in-app immediately. - Check your **organization selection** and **credit balance**. Credit balance can be found here: ![Make booking - credits](https://knowledge.izix.eu/hs-fs/hubfs/Make%20booking%20-%20credits.jpg?width=335&height=634&name=Make%20booking%20-%20credits.jpg) ### 3. Notes for parkers - Reservations are bound by **planning periods** and **time zone rules**. - Most errors are **self-resolvable**; some might require admin intervention. - The system automatically **prevents duplicates, overlaps, and conflicts**, giving users confidence and reducing support tickets. - [Getting started](https://knowledge.izix.eu/en/getting-started?hsLang=en#main-content) - [General](https://knowledge.izix.eu/en/getting-started?hsLang=en#general) - [User guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#user-guides) - [Administrator guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#administrator-guides) - [Profile management](https://knowledge.izix.eu/en/profile-management?hsLang=en#main-content) - [Profile creation](https://knowledge.izix.eu/en/profile-management?hsLang=en#profile-creation) - [Profile configuration and deletion](https://knowledge.izix.eu/en/profile-management?hsLang=en#profile-configuration-and-deletion) - [Parking Policy](https://knowledge.izix.eu/en/parking-policy?hsLang=en#main-content) - [Configure your parking policy](https://knowledge.izix.eu/en/parking-policy?hsLang=en#configure-your-parking-policy) - [Credits & Transactions](https://knowledge.izix.eu/en/parking-policy?hsLang=en#credits-transactions) - [Communities](https://knowledge.izix.eu/en/parking-policy?hsLang=en#communities) - [Access Control](https://knowledge.izix.eu/en/access-control?hsLang=en#main-content) - [How to create, release and cancel reservations](https://knowledge.izix.eu/en/access-control?hsLang=en#how-to-create-release-and-cancel-reservations) - [Assign and remove parking access](https://knowledge.izix.eu/en/access-control?hsLang=en#assign-and-remove-parking-access) - [Monitor and manage accesses](https://knowledge.izix.eu/en/access-control?hsLang=en#monitor-and-manage-accesses) - [Data and analysis](https://knowledge.izix.eu/en/data-and-analysis?hsLang=en) - [Troubleshooting](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#main-content) - [Problem with the gate opening?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#problem-with-the-gate-opening) - [Connection problem?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#connection-problem) - [Integrations](https://knowledge.izix.eu/en/integrations?hsLang=en#main-content) - [User Provisioning & SSO](https://knowledge.izix.eu/en/integrations?hsLang=en#user-provisioning-sso) - [Marketplace](https://knowledge.izix.eu/en/integrations?hsLang=en#marketplace) - [Property Managers - Lease agreements and tenant allocations](https://knowledge.izix.eu/en/property-managers-lease-agreements-and-tenant-allocations?hsLang=en) - [Vehicle management](https://knowledge.izix.eu/en/vehicle-management?hsLang=en) - [Tenant & Lease management](https://knowledge.izix.eu/en/tenant-lease-management?hsLang=en) - [End user guides](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#main-content) - [Visitors](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#visitors) - [Finding and modifying profile and access information](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#finding-and-modifying-profile-and-access-information) - [Parking spot booking and release](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#parking-spot-booking-and-release) - [Login](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#login) - [Izix application](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-application) - [Izix credits](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-credits) - [Toogethr Parking](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#main-content) - [FAQ](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#faq) - [Implementation](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#implementation) - [Communities](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#communities) - [Subscription](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#subscription) - [Parker](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#parker) - [Reservations](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#reservations) - [Transactions](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#transactions) - [Gate Manager](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#gate-manager) - [Operator](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#operator) - [Accounts & Settings](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#accounts-settings) [![211112-BEPA001-IZIX-LOGO-RVB\_POS\_1 (2)-1](https://knowledge.izix.eu/hs-fs/hubfs/211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(2)-1.webp?width=60&height=25&name=211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(2)-1.webp "211112-BEPA001-IZIX-LOGO-RVB_POS_1 (2)-1")](https://www.izix.eu) Copyright © 2026, Izix