--- title: "Izix app: How does the Izix application work?" description: How to use your mobile phone to book spots, open and close the gate and more. --- [Skip to content](https://knowledge.izix.eu/en/izix-application#main-content) - [English](https://knowledge.izix.eu/en/izix-application) - [Español](https://knowledge.izix.eu/es/cómo-utilizar-el-teléfono-como-mando-a-distancia) - [Français](https://knowledge.izix.eu/fr/izix-application) - [Nederlands](https://knowledge.izix.eu/izix-application) English Show submenu for translations [Support Form](https://knowledge.izix.eu/en/kb-tickets/new?hsLang=en) ![211112-BEPA001-IZIX-LOGO-RVB\_POS\_1 (1)-2](https://knowledge.izix.eu/hs-fs/hubfs/211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(1)-2.webp?width=52&height=22&name=211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(1)-2.webp) Open main navigation Close main navigation - - [English](https://knowledge.izix.eu/en/izix-application) - [Español](https://knowledge.izix.eu/es/cómo-utilizar-el-teléfono-como-mando-a-distancia) - [Français](https://knowledge.izix.eu/fr/izix-application) - [Nederlands](https://knowledge.izix.eu/izix-application) English Show submenu for translations - [Support Form](https://knowledge.izix.eu/en/kb-tickets/new) - [Contact us](https://www.izix.eu/) [Contact us](https://www.izix.eu/) How can we help you? - There are no suggestions because the search field is empty. 1. [Izix Knowledgebase](https://knowledge.izix.eu/en?hsLang=en) 2. [End user guides](https://knowledge.izix.eu/en/end-user-guides?hsLang=en) 3. [Izix application](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-application) March 18, 2026 # Izix app: How does the Izix application work? ## Use the Izix app to access your parking (with ANPR or mobile remote control) and book a spot if your organisation requires booking. Intended audience: **IZIX Users** (end users who park and access the parking) #### **Content** 1. [Why should I use the Izix app?](https://knowledge.izix.eu/en/izix-application#one) 2. [How do I use it?](https://knowledge.izix.eu/en/izix-application#two) 1. [Overview](https://knowledge.izix.eu/en/izix-application#Overview) 2. [Remote (Mobile access)](https://knowledge.izix.eu/en/izix-application#Remotes) 3. [Booking (if your site requires it)](https://knowledge.izix.eu/en/izix-application#Booking) 4. [Profile](https://knowledge.izix.eu/en/izix-application#Profile) 3. [Common issues](https://knowledge.izix.eu/en/izix-application#three) **Definition:** Remote control (mobile access) A **remote control** in Izix is the digital gate remote available in the Izix app. It lets you **open the parking gate** from your **smartphone** (when mobile access is enabled for your parking). ### **1. Why should I use the Izix app?** The Izix app helps you: - Access the parking without a physical remote. - Enter with ANPR (license plate recognition) when your site is equipped for it. - Book a parking spot when booking is required. - Manage key profile details like your license plate.   ### **2. How do I use it?** Before you start - Make sure your organisation has created your Izix profile and you received an invite. - Install the app: - Android: [https://knowledge.izix.eu/android-how-to-download-the-izix-application](https://knowledge.izix.eu/android-how-to-download-the-izix-application?hsLang=en) - iOS: [https://knowledge.izix.eu/ios-how-to-install-izix](https://knowledge.izix.eu/ios-how-to-install-izix?hsLang=en) - Minimum requirements: - Android 9+ and iOS 14+. - Make sure the Izix app has camera and location permissions enabled (especially for mobile access). #### **Overview** The app interface can differ depending on your access rights, active bookings, and whether your site uses ANPR, mobile access, or both. Most versions of the app are organised into tabs (for example Remotes, Booking, Profile). If you have access to more than one organisation with the same email address, you may see an option to switch organisation. #### **Remote (mobile access)** Use Remotes when your parking is configured for mobile access. How to use it: - - Open the Izix app. - Go to **Access**.![My access buttons-1](https://knowledge.izix.eu/hs-fs/hubfs/My%20access%20buttons-1.jpg?width=305&height=379&name=My%20access%20buttons-1.jpg) - Select the relevant remote (if you have more than one). - Use the remote when you are at the gate. If you see “**You are too far from the gate**” This is usually related to **geolocation settings** or **opening the app too early**. Use this guide: [https://knowledge.izix.eu/why-do-i-have-the-message-you-are-to-far-from-the-gate](https://knowledge.izix.eu/why-do-i-have-the-message-you-are-to-far-from-the-gate?hsLang=en) If you do not see any remote - - You may be missing access rights. - Or you may need to book first (if your access requires booking). Start by contacting your parking or office administrator. #### **Booking (if your site requires it)** Some sites require booking before you can park. If you cannot book, it is often because booking is not enabled for your access rights or the parking is full.![My bookings-1](https://knowledge.izix.eu/hs-fs/hubfs/My%20bookings-1.jpg?width=210&height=383&name=My%20bookings-1.jpg) ***Cancel a booking*** Izix does not cancel bookings on behalf of users. If you cannot cancel, contact your parking or office administrator. Guide: [https://knowledge.izix.eu/how-to-cancel-a-booking](https://knowledge.izix.eu/how-to-cancel-a-booking?hsLang=en) #### **Profile** In the app, you can usually update basic information such as your name and license plate.![My profile top-side](https://knowledge.izix.eu/hs-fs/hubfs/My%20profile%20top-side.jpg?width=241&height=442&name=My%20profile%20top-side.jpg) For changes like email or password, **[click here](https://business.bepark.eu/login)**   ### **3. Common issues** If you are missing accesses, remotes, or booking options, contact your parking or office administrator first. Useful troubleshooting articles - Minimum requirements and common issues: [https://knowledge.izix.eu/how-to-solve-problem-on-izix-application](https://knowledge.izix.eu/how-to-solve-problem-on-izix-application?hsLang=en) - “Too far from the gate”: [https://knowledge.izix.eu/why-do-i-have-the-message-you-are-to-far-from-the-gate](https://knowledge.izix.eu/why-do-i-have-the-message-you-are-to-far-from-the-gate?hsLang=en) - “Invalid credentials”: [https://knowledge.izix.eu/why-do-i-have-an-error-invalid-credentials-when-trying-to-log-in](https://knowledge.izix.eu/why-do-i-have-an-error-invalid-credentials-when-trying-to-log-in?hsLang=en) - Cannot cancel bookings: [https://knowledge.izix.eu/how-to-cancel-a-booking](https://knowledge.izix.eu/how-to-cancel-a-booking?hsLang=en) - [Getting started](https://knowledge.izix.eu/en/getting-started?hsLang=en#main-content) - [General](https://knowledge.izix.eu/en/getting-started?hsLang=en#general) - [User guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#user-guides) - [Administrator guides](https://knowledge.izix.eu/en/getting-started?hsLang=en#administrator-guides) - [Profile management](https://knowledge.izix.eu/en/profile-management?hsLang=en#main-content) - [Profile creation](https://knowledge.izix.eu/en/profile-management?hsLang=en#profile-creation) - [Profile configuration and deletion](https://knowledge.izix.eu/en/profile-management?hsLang=en#profile-configuration-and-deletion) - [Parking Policy](https://knowledge.izix.eu/en/parking-policy?hsLang=en#main-content) - [Configure your parking policy](https://knowledge.izix.eu/en/parking-policy?hsLang=en#configure-your-parking-policy) - [Credits & Transactions](https://knowledge.izix.eu/en/parking-policy?hsLang=en#credits-transactions) - [Communities](https://knowledge.izix.eu/en/parking-policy?hsLang=en#communities) - [Access Control](https://knowledge.izix.eu/en/access-control?hsLang=en#main-content) - [How to create, release and cancel reservations](https://knowledge.izix.eu/en/access-control?hsLang=en#how-to-create-release-and-cancel-reservations) - [Assign and remove parking access](https://knowledge.izix.eu/en/access-control?hsLang=en#assign-and-remove-parking-access) - [Monitor and manage accesses](https://knowledge.izix.eu/en/access-control?hsLang=en#monitor-and-manage-accesses) - [Data and analysis](https://knowledge.izix.eu/en/data-and-analysis?hsLang=en) - [Troubleshooting](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#main-content) - [Problem with the gate opening?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#problem-with-the-gate-opening) - [Connection problem?](https://knowledge.izix.eu/en/troubleshooting?hsLang=en#connection-problem) - [Integrations](https://knowledge.izix.eu/en/integrations?hsLang=en#main-content) - [User Provisioning & SSO](https://knowledge.izix.eu/en/integrations?hsLang=en#user-provisioning-sso) - [Marketplace](https://knowledge.izix.eu/en/integrations?hsLang=en#marketplace) - [Property Managers - Lease agreements and tenant allocations](https://knowledge.izix.eu/en/property-managers-lease-agreements-and-tenant-allocations?hsLang=en) - [Vehicle management](https://knowledge.izix.eu/en/vehicle-management?hsLang=en) - [Tenant & Lease management](https://knowledge.izix.eu/en/tenant-lease-management?hsLang=en) - [End user guides](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#main-content) - [Visitors](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#visitors) - [Finding and modifying profile and access information](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#finding-and-modifying-profile-and-access-information) - [Parking spot booking and release](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#parking-spot-booking-and-release) - [Login](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#login) - [Izix application](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-application) - [Izix credits](https://knowledge.izix.eu/en/end-user-guides?hsLang=en#izix-credits) - [Toogethr Parking](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#main-content) - [FAQ](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#faq) - [Implementation](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#implementation) - [Communities](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#communities) - [Subscription](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#subscription) - [Parker](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#parker) - [Reservations](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#reservations) - [Transactions](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#transactions) - [Gate Manager](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#gate-manager) - [Operator](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#operator) - [Accounts & Settings](https://knowledge.izix.eu/en/toogethr-parking?hsLang=en#accounts-settings) [![211112-BEPA001-IZIX-LOGO-RVB\_POS\_1 (2)-1](https://knowledge.izix.eu/hs-fs/hubfs/211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(2)-1.webp?width=60&height=25&name=211112-BEPA001-IZIX-LOGO-RVB_POS_1%20(2)-1.webp "211112-BEPA001-IZIX-LOGO-RVB_POS_1 (2)-1")](https://www.izix.eu) Copyright © 2026, Izix